Corporate Philosophy

Service, Service, Service

At Casino Nova Scotia we aim not only to provice service excellence but to go beyond the expected and achieve unmatched levels of guest satisfaction.

The GEM program was implemented at Casino Nova Scotia in fall, 2008. This guest service training program proudly proclaims that our casinos offer each guest a level of service and satisfaction that sets the standard for the hospitality and gaming industries. Our employees' role in making Great Experiences and Memories come to life is critical to the success of our company and the personal success and job satisfaction of each employee.

Great Experiences and Memories